Hospitality is a service industry which means a bad experience can’t be made up for with a good product as easily as retail can.
There is an old saying that “80% of your business comes from 20% of your customers.” Having a good atmosphere that makes your customers’ experience enjoyable is crucial for repeat business, especially in hospitality. Nobody wants to go back to a restaurant where the space was too cramped or the lighting was too low.
Understanding the role of your business in the hospitality industry ensures that you create a space that reflects the experience that customers are after when they walk into your restaurant, cafe or bar.
Not sure what elements your hospitality design fitout should include but know what experience you want your customers to have when they visit you? We can help! Our experience gives us authority to know what works best for any scenario.
Talk to the Perth Citi Fitout team today about what you are looking to do with your space and what you offer to learn about what we can do for you.